Parent FAQ

Are you having problems editing your page? Does your page editor toolbar not work? You can get Live Assistance.

Live assistance is only available for problems editing pages. For other issues, please read the FAQ below.

Your Piczo site name: .piczo.com Your name: Please describe your problem: The Piczo representative will be able to view your screen during the Live Assistance session. This is to help us assist you with your problem.

What is Piczo?

Piczo is an online community that allows kids to create their own website and express themselves in a safe and creative environment. Our goal is to provide a safe online experience for kids while still allowing them to be themselves and make whatever they want.

Though creativity is important, safety always comes first. We have taken extra steps to ensure your child's safety, such as employing sophisticated filtering technology and a team of highly trained moderators.

We also have a special service for children under the age of thirteen called Club Piczo, which contains these additional features:

• Parental Dashboard
• Limitations on who can contact your child
• Features like chat are disabled to provide extra security from the start

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Is Piczo safe?

Piczo has put into action an industry leading holistic approach to Member Safety through a combination of Automated and Manual Content Moderation, reporting mechanisms for our members, and best in class services levels for reviewing flagged content and abuse reports.

We have also implemented new Permissioning and Blocking features that allow our members to adjust who is able to access their site (be it their friends, the entire Piczo community, or the world) and also to block unwanted visitors.

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Who can find my child on Piczo?

Piczo offers a comprehensive permissioning system that allows members to choose who is able to access their site.

• The World -- Everybody can view my site, Piczo Member or not.
• Piczo Community -- Only other Piczo Members can view my site.
• Friends -- Only those friends that are in My Friends list can view my site.
• Private -- Under Construction: Only I can view this page.
• Password Protected -- Only people who know the password can view my site.

In addition, there is no friend search on Piczo, which means that members must know the exact URL of another site to visit it.

Finally, anyone with a regular Piczo membership is unable to send friend requests to anyone with a Club Piczo membership. This means that Club Piczo members are able to explore the Piczo community while staying protected from potential threats.

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How can I keep track of what my children do on their site?

In general, Piczo encourages you to keep an open dialogue with your children about their Internet activity.

If your child has a Club Piczo account, we also offer a Parental Dashboard that will allow you to monitor what they do while using Piczo. This feature will allow you to track changes they have made to their site, posts they have made on other sites, as well as what sites they are visiting and who is visiting their site. For more information on this feature, check out the Parental Dashboard section below.

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How much does it cost to sign up?

Piczo offers a standard service which is completely free and a paid service called Piczo Plus, which allows members to remove ads from their site as well as register a custom URL.

Click here to learn more.

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Does Piczo moniter its sites?

To begin, Piczo has implemented the Keibi Content Moderation Platform (www.keibiinc.com) that applies automated moderation features like:

• Image scanning
• Site parsing
• Black/white listing technology
• Text and Context Review
• Video review (coming soon)

These features work together to identify terms of service violations in any content found on a member's site.

Piczo places the highest importance on reviewing content and responding to member reports of potential abuse. Most popular content is reviewed mere hours after it is identified, while most member reports are handled within 24 hours or less (usually 12 hours) from their receipt.

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How can I contact Piczo if I have questions or concerns?

For information about how to reach us please visit our Contact Page.

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What should I do if I don't want my child on Piczo?

As a parent, you have the final say on what your child can and cannot do on the Internet. Follow these instructions to cancel your child's site.

1. Login.
2. Click on the Account tab at the top of the screen.
3. Under Member Services, click on Cancel Your Account.
4. Click on "Wait! Tell us why you want to cancel first. We really value your feedback!" to participate in an optional survey and help us understand why you are canceling the site.
5. Select "Yes" to confirm your decision. Enter your child's password.
6. Click "Cancel Account."
7. If you change your mind and don't want to cancel, click "Return to the Account."

To cancel a Club Piczo account, refer to the activation email you recieved when your child signed up for their site to obtian their username and password.

If you encounter any problems during either of these procedures, please email us at support@piczo.com explaining your issue and we will respond as quickly as possible.

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Why are some things highlighted in yellow?

Any activity that your child has had on the site since you last logged in to the dashboard will be highlighted in yellow. This way, you don't need to recall what you saw last time. You can save time and effort by only having to review the newer items highlighted in yellow.

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Do my children know that I have this tool?

No, Piczo does not tell your child that you have this tool. However, we do suggest that you talk to you child about online safety and during that conversation, it may be appropriat to mentioned the dashboard.

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What should I tell my children about this tool?

As the parent of your child, it's your decision what you want to share with your child. Should you choose to let your child know about the parental dashboard, Piczo has the following suggestions.

1. First talk to your child about online safety and let them know that the dashboard is there for you to ensure their safety.
2. Don't use words like "monitor", "police" or "spy". Instead, use phrases like, "check-in on" or "make sure your safe".
3. Let them know that you can't change their site, delete images or read their messages. It's only for you to see who their friends, who their talking to and look at their website.
4. Use the tool to gIve your child positive reinforcement about their creativity, such as "Hey, I saw the new page you made on Piczo. Nice job!"

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Why can't I read my child's messages?

In testing our product, we have found that children prefer to have some privacy when talking to their friends and they can only send messages to their friends. To ensure their safety, make sure that their Piczo friends are only real world friends that you know as well. If you see your child sending messages to someone on their friend list that you don't know, then you should ask your child who that person is.

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Why does it say "Free Trial" under subscription type?

The parental dashboard is a new service that will require a paid subscription in the future. We are currently allowing you to use it for free in order to get feedback about what you like, don't like and would like to see in the future.

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What improvements do you plan to make to the dashboard?

Piczo is planning to give you, the parent, additional controls so you can more actively ensure your child's safety. Some future enhancements will be:

• Ability to approve your child's friends
• Settings to restrict your child's usage
• A daily email digest of your child's activity

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