FAQ

Are you having problems editing your page? Does your page editor toolbar not work? You can get Live Assistance.

Live assistance is only available for problems editing pages. For other issues, please refer the FAQ below.

Your Piczo site name: .piczo.com Your name: Please describe your problem: The Piczo representative will be able to view your screen during the Live Assistance session. This is to help us assist you with your problem.

What Is My Piczo Website Address?

1. Login.
2. Look in the upper left corner of your screen in the grey Navigation Bar to find your site URL.

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Who Can See My Site?

Piczo gives you the power to allow whoever you want to view your site!

1. Login.
2. Click on the Account tab.
3. Scroll down to Privacy Settings and click Edit.
4. You can choose what level of access others have to your site by clicking the appropriate button in the new window.

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Forgot Username or Password?

1. Go to the Piczo home page and click the blue Forgot Password link. This will take you to the Forgotten Password page.
2. Provide your email address and it will cause an email to be sent to you with your username and password. If you don't get an email, please check your junk mail folder. It is possible that your mail program sent the "forgotten password" email to the spam folder.

If you still have not received it, please go to http://pic3.piczo.com/public/piczo2/piczoContact.jsp for additional support options.

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Changing My Username

1. Login.
2. Click on the Account tab.
3. Under Website Settings, Username, click Edit . A box will pop up.
4. Enter your user password and new username.
5. Click OK.

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Changing My Email Address

1. Login.
2. Click on the Account tab.
3. Under Email Login, click either "Create New Email Login" or "Link to Existing Email Login."
4. Enter your new email address and your password.
5. Click OK.

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Changing My Website Name

1. Login.
2. Click on the Account tab.
3. Under Website Settings, Website Name, click Edit. A box will pop up.
4. Enter a new name for your website. Do not put a "www." or any special characters in the name! Such as periods and commas and ~ ! @ # $ % ^ & * ( ) [ ] { } < > / \ |
   If you do your page won't work properly.
5. Clck OK.

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Changing My Login Password

1. Login.
2. Click on the Account tab.
3. Under WEbsite Settings, Password, click Edit . A box will pop up.
4. Enter your current password and your new one (twice).
5. Click OK.

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Canceling My Piczo Website

We are sorry to see you go. Please follow these steps to cancel your Piczo website.

1. Login.
2. Click on the Account tab.
3. Under Member Services, click on Cancel Your Account.
4. Click on "Wait! Tell us why you want to cancel first. We really value your feedback!," to participate in a survey and help us understand why you are canceling (optional).
5. Select Yes to confirm your decision. Enter your password.
6. Click Cancel Account.
7. If you change your mind and don't want to cancel, click Return to the Account.

Please keep in mind that if you want to fully cancel your Piczo membership you must cancel ALL of your Piczo websites.

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Reporting Abuse on Piczo

Piczo takes abuse and safety complaints very seriously. If someone is abusing you, please report it by clicking here.. We will act on your report as quickly as possible.

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Bad Messages on My Site

Please be assured that Piczo takes abuse and safety complaints very seriously. If someone is abusing you, please report it to us by clicking here. We'd also like to suggest ways to prevent abuse on Piczo: Protect your Guestbook.

1. Login.
2. Click on the My Site tab.
3. Go to your Guestbook page.
4. Click on the Hand icon of your Guestbook. A box will pop up<./li>
5. Make sure no check mark appears next to the phrase "Approve Messages Automatically."
6. Click OK.

Protect your Shoutbox.

1. Login.
2. Click on the My Site tab.
3. Go to your Shoutbox.
4. Click on the Hand icon of your Shoutbox. A box will pop up.
5. Make sure no check mark appears next to the phrase "Approve Messages Automatically."
6. Click OK.

Protect your Comment Board.

1. Login.
2. Click on the My Site tab.
3. Go to your Comment Board page
4. Click on the Hand icon of your Comment Board. A box will pop-up
5. Then look at the phrase "Approve Messages Automatically." Make sure that no check mark appears next to this phrase
6. Click OK

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Creating a Website Password

1. Login.
2. Click on the Account tab.
3. Under Privacy Settings, Website Privacy, click Edit. A window will pop up.
4. Choose "Password Protected" and enter a unique password. Enter your User Password to confirm.
5. Click OK.

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Password Protecting a Single Page

1. Login.
2. Choose the page you want password protected from the My Pages list on the left of the screen.
3. In the My Pages window, click the pencil icon next to the page's name. A window will pop up.
4. Choose "Password Protected" and enter a unique password.
5. Click OK.

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Protecting My Pictures

1. Login.
2. Click on the Account tab.
3. Under Privacy Settings, Right Click Protect, click Edit. A box will pop up.
4. In the drop down menu, select protected.
5. Click OK.

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Blocking Members

Yes you can!
There are two ways to block members: First, if another member leaves a bad message on your Comment Board, you have the option to block them from you site. Second, is in your Friends section of the Page Editor. If you have a Friend invite that you haven't replied to, you have the option to block this member from requesting to be your friend. If you ever want to allow someone to comment on your site again, they can be unblocked from the Blocked Members page.

Note: Unblocked friends will not return to your friends list, they must be re-invited in order to show up.

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Removing Website Password

1. Login.
2. Click on the Account tab.
3. Under Privacy Settings, Website Privacy, click Edit. A window will pop up.
4. Change your privacy setting from "Password Protected" to another option. Enter your User Password to confirm.
5. Click OK.

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Reporting Bad Content to Piczo

Piczo has implemented new systems to help us monitor what our Members are posting on their Piczo site. If a Member sees a Piczo page that they think is in violation of our Terms of Service they can alert Piczo Member Services by clicking the Report Bad Content button at the top of every Members page and following the directions provided. If a page receives enough reports it will be reviewed by Piczo. We only count unique reports. This means you can only make one report per page. Please THINK before you report. Piczo Members spend a lot time working on their sites. You wouldn't want your site reported if you didn't do anything wrong, would you?

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